Privacy Policy for PetBook

Last updated: November 02, 2024.

Your privacy is important to us at PetBook. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app. By using PetBook, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the app.

1. Information We Collect

PetBook collects the following types of information to enhance your experience and improve our services:

• Personal Information: When you create an account or contact us, we may collect personally identifiable information such as your name, email address, and any other details you choose to provide.
• Usage Data: We collect data about your interactions with the app, including the features you use, the time and frequency of your visits, and app performance data.
• Device Information: We may collect information about the device you use to access PetBook, such as device type, operating system, and unique device identifiers.
• Location Data: With your permission, we may collect and process information about your location to enhance app functionality, such as suggesting nearby pet services or scheduling reminders tailored to your region.

2. How We Use Your Information

We use the information collected in the following ways:

• Service Delivery: To provide and maintain PetBook, including offering reminders, VetAI guidance, and pet management tools.
• Personalization: To tailor the app experience, such as recommendations for pet care routines based on your preferences or past activity.
• App Improvement: To analyze how PetBook is used, identify areas for improvement, and develop new features.
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide assistance.
• Marketing and Promotions: With your consent, we may send you updates, promotions, and news about PetBook. You can opt out of receiving these communications at any time.

Disclaimer for VetAI: The VetAI feature is for medical orientation purposes only and does not replace professional veterinary advice. PetBook is not responsible for any consequences resulting from the use of VetAI. Always consult a licensed veterinarian for medical concerns or emergencies.

Disclaimer for Reminders: While PetBook offers reminders for tasks such as vaccinations or feeding schedules, we cannot guarantee their accuracy or timely delivery. Users are encouraged to verify and independently manage their pet care routines.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your information with trusted service providers who assist us with data processing, app functionality, or customer support. These providers are contractually obligated to keep your information secure and use it solely for the purpose of providing services on our behalf.
• Compliance with Law: We may disclose your information if required by law or in response to legal requests, such as subpoenas, court orders, or government investigations.
• Business Transfers: If PetBook undergoes a merger, acquisition, or asset sale, your information may be transferred to the new ownership, subject to the same privacy protections.

4. Security of Your Information

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices and Rights

Depending on your location, you may have the following rights regarding your information:

• Access and Update: You can access, update, or delete your account information through the app settings.
• Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Withdrawal of Consent: Where consent is the basis for our data processing, you have the right to withdraw it at any time by adjusting your app permissions or contacting us.
• Delete Your Data: You may request that we delete your personal information. Please note that certain data may be retained as required by law or for legitimate business purposes.

6. Children’s Privacy

PetBook is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.

7. International Data Transfers

PetBook operates globally, and your data may be transferred to and processed in countries outside of your own. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make changes, we will post the updated policy on this page and update the “Last Updated” date above. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: [email protected]